About me
MOTIVATED PROFESSIONAL
Talented individual and team player who has a decade long interests in hospitality and hotel industry.
An experienced host who works with high demanding guest profile providing exceptional guest service operations. Skilled in; negotiations, budgeting & hospitality management. Strong operations professional graduated from University of Dubrovnik.
Professional Experience.
2000 – 2003 – Receptionist at Adriatic Luxury Hotels – Dubrovnik, Croatia
Receptionist Apprentice in a program for hotel and tourist technicians in Dubrovnik hotels. Each year I was working in a different hotel and different department (Hotel Vis **, Hotel Kompas****, Hotel Argentina*****)
2004 – 2008 – Insurance sales representative – Vienna Insurance Group, Dubrovnik (Croatia)
Insurance sales agent & marketing activities
2008-2019 Assistant to operational manager – Intercon Dubrovnik / Dubrovnik Luxury Travel /
Adriatic Yacht Service – Dubrovnik, Croatia
Travel consultant for custom made tours (2008.), Tour group leader (2009 – 2012.), Concierge service (2012 – 2014.), Maritime agent for yachts (2014 – 2016.), Yacht supplier (2016.), Assist. to operational manager (2017 – 2019.)
2019 Front desk manager – Grand Circle Cruise Line – Valetta, Malta
Leading a small team of professionals: Responsible for the running of the front desk operations, Handling any guest requests and satisfy their needs, Assist in the development and monitoring of the budget, Schedule the front office staff and supervise workload during shifts, Act as liaison between the General Manager and staff, Answer phone inquiries, direct calls and provide basic information
2019 Assistant Hotel Manager – Grand Circle Cruise Line – Valetta, Malta
Assisting to the hotel manager in hotel operations all over departments: Guest services, Back office administration, Leading small team, Budget and shop planning, Optional Tours, Port Administration, Duties and responsibilities to be performed in accordance with environmental and safety policies, Maintain proper communication with onboard Department Heads and shore side employees, following the rules of e-mail etiquette.
Skills.
LANGUAGE SKILLS
English – Listening C1 | Reading C1 | Speaking B1 | Writing B1
Italian – Listening B1 | Reading B1 | Speaking B1 | Writing A2
French – Listening A2 | Reading A1 | Speaking A1 | Writing A1
Spanish – Listening A2 | Reading A1 | Speaking A1 | Writing A1
TECHNICAL SKILLS & CERTIFICATES
- Director of Office certificate
- Marine and port agent diploma
- STCW Crowd Management Training
- STCW Training for personnel providing direct service on passenger ship
- STCW training /Crisis management and human behaviour training
- STCW Passenger safety, Cargo safet and hull integrity training
- STCW Security Awerness
- STCW training Personal Training and Social Reponsabilities
- STCW Training Personal Survival Techniques
- STCW training Fire prevention and Fire fighting
- STCW First Aid Training
- Driving licence AM, A1, A2, A, B
- 2018. EPA (European police association member)
References.
MAKE A DIFFERENCE.
Grand Circle Cruise Line
“Darijan has excelled in his role, exibiting one of the highest levels of efficiency I have seen in an assistant”
CONSTANTIN GALIUC
Intercon Dubrovnik ltd.
“Darijan has proved to adapt quickly to work environments and stand out among his colleagues, both in the office and on the field”
FRANO BEZIĆ
Dubrovnik Luxury Travel
“Darijan’s knowledge and understanding of tourism and great interrelationship and social skills were a huge advantage to our entire office.”
KRISTIAN VRBANIĆ
Contact.
PHONE +385 99 333 0400
EMAIL darijan.portolan@gmail.com
ADDRESS Brgatska 9, 20 000 Dubrovnik, CROATIA